You can also inform the grid operator, i.e. the local electricity system operator, in writing that you are contesting the validity of the electricity supply contract. If you do, the grid operator will not change your electricity supplier. If the change has already been made, the system operator will return to the previous electricity supplier. This article is a general fact sheet and should not be used or used as legal or professional advice. No liability can be incurred for errors or omissions, loss or damage resulting from reliance on the information contained therein. Always turn to your legal advisor for specific and detailed advice. Errors and omissions except (E&OE) If the period for terminating the contract is still valid, inform the telemarketer that you wish to terminate the electricity supply contract. In the case of tele-sales of electricity, the consumer always has the right to revoke the contract within 14 days from the date on which the contract was concluded by telephone. It should be noted that the COJ does not allow its consumers to make changes to their AODs and therefore they must be accepted or rejected wholesale, which means that customers who have no choice are often forced to sign them, even if they do not agree with the content of the document.

This is particularly problematic for consumers who do not agree that the amount on their bills is actually owed to the city. They can sign the AOD because it is the only way to avoid a separation when they pay what they owe and push the COJ to resolve the billing dispute they have raised. If your complaint to the company is unsuccessful, contact the consumer law advisors. They offer free advice and mediation in case of dispute. Under the Constitution, the Law on the Promotion of the Administration of Justice, case law and its own statutes and directives, municipalities are obliged to inform consumers in writing of the pending decision to stop the provision of services for at least 14 days. The urgent legal question that this article must take into consideration is whether it is legitimate for a municipality to refrain from supplying a consumer without further delay if that consumer has signed an AOD and has agreed in writing that in the event of non-compliance with the terms of payment, the separation may take place without further notice. Fortunately for consumers in Joburg, the answer to this question must be a resounding “no”. If the products or services you purchase arrive more than 30 days late, you can terminate your contract with the seller.

However, if you agree that the seller delivers late or starts the service late, you will lose the right to cancel due to a delay in delivery or service. The fact that the parties have agreed on a specific notice period does not mean that the notice periods provided for by law no longer apply. In this context, it is in the interest of a party who intends to terminate a contract before the expiry of the contract to determine whether Law 68 of 2008 on Consumer Protection (hereinafter referred to as “the law”) is applicable to the contract that the party wishes to terminate. . . .